Quick Answers
Frequently Asked Questions
Product Info
Ordering
Shipping
Exchanges & Returns
Policies & ToS
Product Info
Is the Baltimore Matropolis a good gift for kids?
Yes. The Baltimore Matropolis is one of the most unique children's gifts made specifically for Baltimore families. It...
Yes. The Baltimore Matropolis is one of the most unique children's gifts made specifically for Baltimore families. It's a 24-tile, BPA-free foam puzzle play mat featuring 20+ Baltimore landmarks — Camden Yards, the Inner Harbor, the National Aquarium, and more. It's rated 5 stars, limited to under 500 sets, and ships free across the US with free Baltimore delivery in 24 hours. Parents, grandparents, and gift-givers frequently choose it as a baby shower gift, birthday gift, or holiday gift for Baltimore toddlers and preschoolers ages 3 and up.
What size are the play mats?
Each Matropolis™ play mat covers 24 square feet and comes with 24 interlocking 12” x 12” tiles that are 1.2 cm (.47 i...
Each Matropolis™ play mat covers 24 square feet and comes with 24 interlocking 12” x 12” tiles that are 1.2 cm (.47 inch) thick.
With the included border edges, you get a clean, finished look. The best part? You don’t need to use all 24 tiles at once. You can build smaller layouts, angle tiles against walls for protection, or even get creative by turning extra pieces into cubes, boxes, or play structures.
Are Matropolis™ play mats accident proof?
Yes our mats are water resistant and spill-proof, designed for real family life. Spilled juice? No problem. Messy sna...
Yes our mats are water resistant and spill-proof, designed for real family life.
Spilled juice? No problem. Messy snack time? Wipes right up. Even markers and crayons can be cleaned with a little soap and elbow grease.
While they’re not designed for bath time, they’re perfect for protecting floors from everyday spills and accidents.
Can I buy individual replacement tiles?
Not just yet. At the moment, Matropolis™ mats are sold as limited edition full sets. But we know how easily one piece...
Not just yet. At the moment, Matropolis™ mats are sold as limited edition full sets. But we know how easily one piece can “magically disappear” during playtime, so we’re working on making individual tiles available in the future.
What ages are the mats safe for?
Our play mats are designed for children ages 3 and up. The foam is soft and durable for everyday play, but like most ...
Our play mats are designed for children ages 3 and up. The foam is soft and durable for everyday play, but like most foam products, it can tear if excessive force is applied (11–14 pounds). If torn, small pieces could present a choking hazard.
Children under 3 years old are unlikely to apply this level of force during normal play, but because younger children are more likely to mouth objects, we recommend this product for ages 3+, with adult supervision.
How do I assemble the play mat?
Assembly is easy — it’s just like a puzzle. The tiles interlock securely and the included edge pieces snap in to crea...
Assembly is easy — it’s just like a puzzle. The tiles interlock securely and the included edge pieces snap in to create a clean, finished look. Lay the mat on a flat dry, clean floor (carpets too thick may prevent the tiles from fitting seamlessly).
A quick-reference image is included in the box and on our website to help with layout. Then let the fun begin!
Do the mats come with edges?
Yes! Every Matropolis™ mat includes border edge pieces so you get a smooth, finished design rather than jagged puzzle...
Yes! Every Matropolis™ mat includes border edge pieces so you get a smooth, finished design rather than jagged puzzle edges. It makes the play area look polished and blend into your surroundings.
How do I clean the play mats?
Cleaning these mats is really straightforward. Wipe them with a damp cloth and a little mild soap and water. Keep a s...
Cleaning these mats is really straightforward. Wipe them with a damp cloth and a little mild soap and water. Keep a spray bottle for a quick disinfectant mist and have dry towels on hand to make sure the surface is completely dry.
Most spills and stains come up easily, and tougher things like crayons or markers usually lift with a bit more scrubbing. The mats are water-resistant, so you don’t need to worry about liquids soaking in—but after any big spill, it’s a good idea to lift the mats and check underneath.
You can also vacuum them with a non-abrasive vacuum to pick up crumbs and dust. One thing to note: most robot vacuums have trouble with the 1.2 cm tile height, so either give them a break or block their path and vacuum by hand.
Are they safe for babies and children?
YES! Safety is our top priority. Matropolis is independently lab tested and we share the results so you can rest assu...
YES! Safety is our top priority. Matropolis is independently lab tested and we share the results so you can rest assured. Click here to read the report yourself.
The 3+ designation is purely about physical hazard testing (small parts, choking), not toxicology. The lead, phthalate, and heavy metal standards are the same regardless of age group.
What makes Matropolis a unique Baltimore gift?
Matropolis is the only premium EVA foam play mat designed specifically around Baltimore's landmarks and culture. No o...
Matropolis is the only premium EVA foam play mat designed specifically around Baltimore's landmarks and culture. No other children's product puts the Inner Harbor, Camden Yards, the B&O Railroad Museum, the Baltimore Art Museum, and Baltimore's neighborhoods on a single play surface a child can walk on, assemble like a puzzle, or build into a 3D cube. Fewer than 500 sets exist, making it a genuinely limited collectible gift.
Ordering
How do I place an order?
Super easy — just pick the play mat you want, add it to your cart, and head to checkout. The site will guide you step...
Super easy — just pick the play mat you want, add it to your cart, and head to checkout. The site will guide you step by step, and you’ll get a confirmation email once your order is placed.
Can I sign up for Pre-Order?
Right now, we’re not taking pre-orders. But definitely sign up for the newsletter — We promise it’s not spammy.You’ll...
Right now, we’re not taking pre-orders. But definitely sign up for the newsletter — We promise it’s not spammy.
You’ll only hear from us when something exciting is happening so you won’t miss your chance when a new map is released or another is back in stock.
What payment methods do you accept?
Checkout’s super easy. You can use a credit or debit card, PayPal, or Apple Pay/Google Pay. No hidden fees, no surpri...
Checkout’s super easy. You can use a credit or debit card, PayPal, or Apple Pay/Google Pay. No hidden fees, no surprise charges. Once your order goes through, you’ll get a confirmation email — and as soon as your mat ships, tracking info lands right in your inbox.
Do you offer discounts for schools or community organizations?
Our mission is to make safe, creative play spaces accessible to as many kids as possible. If you’re a teacher, school...
Our mission is to make safe, creative play spaces accessible to as many kids as possible.
If you’re a teacher, school administrator, daycare provider, librarian, non-profit, or work in children’s services, we’d love to help. Please reach out before placing your order so we can work out the best way to support you.
Can I place a bulk order?
Yep! We love seeing Matropolis™ mats used in classrooms, libraries, and community spaces. If you’re interested in ord...
Yep! We love seeing Matropolis™ mats used in classrooms, libraries, and community spaces. If you’re interested in ordering multiple mats, just reach out to us directly by email. That way, we can double-check stock, talk through delivery details, and make sure you get exactly what you need.
Shipping
When will my order arrive?
If you select our Free Local Delivery option, we can usually get your mat to you next day (sometimes same day). For o...
If you select our Free Local Delivery option, we can usually get your mat to you next day (sometimes same day). For our friends further away in the Lower 48 or Washington D.C., most mats arrive within 2–4 business days. We know waiting is the hardest part, so we move fast to get you playing
Orders heading to Alaska, Hawaii, Puerto Rico, APO, or FPO addresses may take a little longer, but we’ll keep you posted along the way.
How do I track and check on my order?
So, you can't do local delivery? No problem! As soon as the shipper scans it, you’ll automatically get an email with ...
So, you can't do local delivery? No problem! As soon as the shipper scans it, you’ll automatically get an email with your tracking number so you can follow its journey right to your door.
What if my box shows up with a few dinks?
Our boxes are beautiful, but they’re built for a tough job: protecting your soft mats. To save on waste, we ship in o...
Our boxes are beautiful, but they’re built for a tough job: protecting your soft mats. To save on waste, we ship in our sturdy retail boxes with just a protective sleeve—no extra 'box-inside-a-box.' Your package might get a few dinks or scuffs on its way to you, but it’s what’s inside that counts. As long as your mat is safe!
How much does shipping cost?
We love hand-delivering these around Baltimore! Local delivery is always our first choice and favorite method. These ...
We love hand-delivering these around Baltimore! Local delivery is always our first choice and favorite method.
These boxes are surprisingly huge, so we cap your shipping rate at just $9.90 and we absorb the rest of the cost ourselves. We’ll cover the difference to make sure your mat gets home safe
Need it faster or for a special occasion? You can select express shipping at checkout charges may apply. We'll do our best.
For orders outside the Lower 48, shipping costs vary depending on location, and any options will be shown during checkout.
Exchanges & Returns
Can I return a Matropolis™ play mat?
Yes! We stand behind our product, returns are possible if the mat is unused and still in its original packaging. Just...
Yes! We stand behind our product, returns are possible if the mat is unused and still in its original packaging. Just send your invoice number through our contact form and register the return within 30 days of receiving your order.
Refunds will be issued minus a $20 restocking fee, and you’ll be responsible for the return shipping cost.
Oops I ordered the wrong mat. Can I exchange it?
Absolutely! Send the incorrect mat back to us (we'll email a return label), and we’ll get the correct mat sent out to...
Absolutely! Send the incorrect mat back to us (we'll email a return label), and we’ll get the correct mat sent out to you as soon as possible. Be sure to contact us first so we can coordinate everything and make the swap smooth.
Policies & ToS
Return & Refund Policy
We want you (and your little ones) to love your Matropolis™ play mat! If you need to return your mat, you can do so w...
We want you (and your little ones) to love your Matropolis™ play mat! If you need to return your mat, you can do so within 30 days of delivery.
Items must be unused and in their original packaging. Refunds are issued minus a $20 restocking fee, and customers are responsible for return shipping costs.
Please send your invoice number via our contact form to get started.
Privacy Policy
We respect your privacy and are committed to keeping your personal information safe. This policy explains how we coll...
We respect your privacy and are committed to keeping your personal information safe. This policy explains how we collect, use, and protect your data when you visit our site, shop online, or communicate with us.
Your information is used to process orders, improve your experience, and keep you updated about new products or important announcements — nothing more. We never sell your info to third parties.
Terms of Service
By using our site, you agree to our terms. These outline your use of the website, products, and services, and our res...
By using our site, you agree to our terms. These outline your use of the website, products, and services, and our responsibilities to you as a customer.
Our goal is to provide a safe, easy, and enjoyable shopping experience. Please read these terms carefully — they cover everything from placing orders to returns and product use.
Shipping Policy
We ship to the Contiguous U.S. (Lower 48) and Washington D.C., as well as Alaska, Hawaii, Puerto Rico, and APO/FPO ad...
We ship to the Contiguous U.S. (Lower 48) and Washington D.C., as well as Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
Most orders ship via trusted carriers like UPS, FedEx, or USPS. Delivery for the Lower 48 typically takes 2–7 business days. Shipping times for other regions may vary, and any costs or options will be shown at checkout.
Contact Information
Have questions? Want to check on your order? You can reach us here: hello@matropolis.us
Have questions? Want to check on your order? You can reach us here: hello@matropolis.us