Quick Answers

Frequently Asked Questions

Find quick answers to common questions organized by category.

Product Info

Ordering

Shipping

Exchanges & Returns

Policies & ToS

Product Info

Product Safety

Safety is our top priority. Our mats are made from the highest quality EVA foam. Don't just take our word for it. Ind...

Safety is our top priority. Our mats are made from the highest quality EVA foam. Don't just take our word for it. Independent lab testing confirms that our EVA foam play mats are free from harmful substances like formamide, phthalates, BPA, and heavy metals.

They meet the strictest international standards:

  • EN 71 in the EU
  • CPSIA/ASTM F963-23 in the U.S.

Our mats are certified by SGS to not just meet, but exceed these requirements. That means peace of mind for parents and safe play for kids of all ages.

What size are the play mats?

Each Matropolis™ play mat covers 24 square feet and comes with 24 interlocking 12” x 12” tiles that are 1.2 cm (.47 i...

Each Matropolis™ play mat covers 24 square feet and comes with 24 interlocking 12” x 12” tiles that are 1.2 cm (.47 inch) thick.

With the included border edges, you get a clean, finished look. The best part? You don’t need to use all 24 tiles at once. You can build smaller layouts, angle tiles against walls for protection, or even get creative by turning extra pieces into cubes, boxes, or play structures.

Are Matropolis™ play mats accident proof?

Yes — our mats are water resistant and spill-proof, designed for real family life. Spilled juice? No problem. Messy s...

Yes — our mats are water resistant and spill-proof, designed for real family life.

Spilled juice? No problem. Messy snack time? Wipes right up. Even markers and crayons can be cleaned with a little soap and elbow grease.

While they’re not designed for bath time, they’re perfect for protecting floors from everyday spills and accidents.

Can I buy individual replacement tiles?

Not just yet. At the moment, Matropolis™ mats are sold as limited edition full sets. But we know how easily one piece...

Not just yet. At the moment, Matropolis™ mats are sold as limited edition full sets. But we know how easily one piece can “magically disappear” during playtime, so we’re working on making individual tiles available in the future.

What ages are the mats safe for?

Matropolis™ mats are safe for all ages, from newborn tummy time to toddler play to older kids building forts. Unlike ...

Matropolis™ mats are safe for all ages, from newborn tummy time to toddler play to older kids building forts. Unlike carpets, our mats don’t trap dust, dirt, or allergens, making them especially great for babies with sensitive skin or allergies.

Parents also love that the mats provide a soft, cushioned surface for new walkers and active toddlers.

How do I assemble the play mat?

Assembly is easy — it’s just like a puzzle. The tiles interlock securely and the included edge pieces snap in to crea...

Assembly is easy — it’s just like a puzzle. The tiles interlock securely and the included edge pieces snap in to create a clean, finished look. Lay the mat on a flat dry, clean floor (carpets too thick may prevent the tiles from fitting seamlessly).

A quick-reference image is included in the box and on our website to help with layout. Then let the fun begin!

Do the mats come with edges?

Yes! Every Matropolis™ mat includes border edge pieces so you get a smooth, finished design rather than jagged puzzle...

Yes! Every Matropolis™ mat includes border edge pieces so you get a smooth, finished design rather than jagged puzzle edges. It makes the play area look polished and blend into your surroundings.

How do I clean the play mats?

Cleaning these mats is really straightforward. Wipe them with a damp cloth and a little mild soap and water. Keep a s...

Cleaning these mats is really straightforward. Wipe them with a damp cloth and a little mild soap and water. Keep a spray bottle for a quick disinfectant mist and have dry towels on hand to make sure the surface is completely dry.

Most spills and stains come up easily, and tougher things like crayons or markers usually lift with a bit more scrubbing. The mats are water-resistant, so you don’t need to worry about liquids soaking in—but after any big spill, it’s a good idea to lift the mats and check underneath.

You can also vacuum them with a non-abrasive vacuum to pick up crumbs and dust. One thing to note: most robot vacuums have trouble with the 1.2 cm tile height, so either give them a break or block their path and vacuum by hand.

Ordering

How do I place an order?

Super easy — just pick the play mat you want, add it to your cart, and head to checkout. The site will guide you step...

Super easy — just pick the play mat you want, add it to your cart, and head to checkout. The site will guide you step by step, and you’ll get a confirmation email once your order is placed.

Can I sign up for Pre-Order?

Right now, we’re not taking pre-orders. But definitely sign up for the newsletter — We promise it’s not spammy.You’ll...

Right now, we’re not taking pre-orders. But definitely sign up for the newsletter — We promise it’s not spammy.

You’ll only hear from us when something exciting is happening so you won’t miss your chance when a new map is released or another is back in stock.

What payment methods do you accept?

Checkout’s super easy. You can use a credit or debit card, PayPal, or Apple Pay/Google Pay. No hidden fees, no surpri...

Checkout’s super easy. You can use a credit or debit card, PayPal, or Apple Pay/Google Pay. No hidden fees, no surprise charges. Once your order goes through, you’ll get a confirmation email — and as soon as your mat ships, tracking info lands right in your inbox.

Do you offer discounts for schools or community organizations?

Our mission is to make safe, creative play spaces accessible to as many kids as possible. If you’re a teacher, school...

Our mission is to make safe, creative play spaces accessible to as many kids as possible.

If you’re a teacher, school administrator, daycare provider, librarian, non-profit, or work in children’s services, we’d love to help. Please reach out before placing your order so we can work out the best way to support you.

Can I place a bulk order?

Yep! We love seeing Matropolis™ mats used in classrooms, libraries, and community spaces. If you’re interested in ord...

Yep! We love seeing Matropolis™ mats used in classrooms, libraries, and community spaces. If you’re interested in ordering multiple mats, just reach out to us directly by email. That way, we can double-check stock, talk through delivery details, and make sure you get exactly what you need.

Shipping

When will my order arrive?

We know waiting is the hardest part! Most mats make it to your door within 2–4 business days if you’re in the Lower 4...

We know waiting is the hardest part! Most mats make it to your door within 2–4 business days if you’re in the Lower 48 or Washington D.C.

Orders heading to Alaska, Hawaii, Puerto Rico, APO, or FPO addresses may take a little longer, but we’ll keep you posted along the way.

How do I track and check on my order?

No need to guess. As soon as your mat ships, you’ll get an email with a tracking link. One click, and you’ll see wher...

No need to guess. As soon as your mat ships, you’ll get an email with a tracking link. One click, and you’ll see where your package is and when to expect it.

What if my mat shows up damaged?

It’s rare, but things can happen in transit. If your package arrives with damage, just snap a couple of photos and se...

It’s rare, but things can happen in transit. If your package arrives with damage, just snap a couple of photos and send them to us through the contact form within 4 business days. We’ll jump on it right away and make things right.

How much does shipping cost?

Regular ground shipping is FREE for orders within the Lower 48 states and Washington D.C. Need it faster or for a spe...

Regular ground shipping is FREE for orders within the Lower 48 states and Washington D.C.

Need it faster or for a special occasion? You can select express shipping at checkout—charges may apply.

For orders outside the Lower 48, shipping costs vary depending on location, and any options will be shown during checkout.

Exchanges & Returns

Can I return a Matropolis™ play mat?

Yes! We stand behind our product, returns are possible if the mat is unused and still in its original packaging. Just...

Yes! We stand behind our product, returns are possible if the mat is unused and still in its original packaging. Just send your invoice number through our contact form and register the return within 30 days of receiving your order.

Refunds will be issued minus a $20 restocking fee, and you’ll be responsible for the return shipping cost.

Oops I ordered the wrong mat. Can I exchange it?

Absolutely! Send the incorrect mat back to us (we'll email a return label), and we’ll get the correct mat sent out to...

Absolutely! Send the incorrect mat back to us (we'll email a return label), and we’ll get the correct mat sent out to you as soon as possible. Be sure to contact us first so we can coordinate everything and make the swap smooth.

Policies & ToS

Return & Refund Policy

We want you (and your little ones) to love your Matropolis™ play mat! If you need to return your mat, you can do so w...

We want you (and your little ones) to love your Matropolis™ play mat! If you need to return your mat, you can do so within 30 days of delivery.

Items must be unused and in their original packaging. Refunds are issued minus a $20 restocking fee, and customers are responsible for return shipping costs.

Please send your invoice number via our contact form to get started.

Privacy Policy

We respect your privacy and are committed to keeping your personal information safe. This policy explains how we coll...

We respect your privacy and are committed to keeping your personal information safe. This policy explains how we collect, use, and protect your data when you visit our site, shop online, or communicate with us.

Your information is used to process orders, improve your experience, and keep you updated about new products or important announcements — nothing more. We never sell your info to third parties.

Terms of Service

By using our site, you agree to our terms. These outline your use of the website, products, and services, and our res...

By using our site, you agree to our terms. These outline your use of the website, products, and services, and our responsibilities to you as a customer.

Our goal is to provide a safe, easy, and enjoyable shopping experience. Please read these terms carefully — they cover everything from placing orders to returns and product use.

Shipping Policy

We ship to the Contiguous U.S. (Lower 48) and Washington D.C., as well as Alaska, Hawaii, Puerto Rico, and APO/FPO ad...

We ship to the Contiguous U.S. (Lower 48) and Washington D.C., as well as Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.

Most orders ship via trusted carriers like UPS, FedEx, or USPS. Delivery for the Lower 48 typically takes 2–7 business days. Shipping times for other regions may vary, and any costs or options will be shown at checkout.

Contact Information

Have questions? Want to check on your order? You can reach us here:Email: hello@matropolis.coAddress: Matropolis™, [I...

Have questions? Want to check on your order? You can reach us here:


Email: hello@matropolis.co

Address: Matropolis™, [Insert Physical Address]