FAQs
The Mat
Is Matropolis a good gift?
It’s a great one- but don’t take our word for it, read our verified reviews. Matropolis™ is a hometown play mat, made from 24 interlocking foam tiles with 20+ Baltimore landmarks, built to be played on every day. It’s a limited run, which makes it a gift people remember.
How big is it?
24 square feet. That’s 24 interlocking tiles, each 12” × 12” and about half an inch (1.2 cm) thick, with border edges included. Want something smaller? You can easily build a smaller layout or stack the tiles into a cube.
How do I put it together?
Snap the tiles together like a puzzle, then add the border edges. A quick-reference image comes in the box. Lay it on a flat, dry, clean floor. Thick carpet can make the fit less seamless.
Can it handle spills?
Yes. The tiles are water resistant and spill-proof. Simply wipe it up and keep playing!
How do I clean it?
Wipe with a damp cloth and mild soap (a spray disinfectant works too); dry with a towel. A non-abrasive vacuum is fine, but robot vacuums struggle with the tile height.
Can I buy extra tiles?
Not yet. Mats are sold as full sets for now, but individual tiles may come later.
Ages & Safety
What ages is it for?
The mat carries a 3+ age label. That label comes from physical hazard testing: the tiles could tear if pulled with enough force (somewhere around 11-14 pounds), and torn pieces could be a choking hazard for very young children. Adult supervision is always recommended.
What about babies and toddlers?
Many families set the mat up for tummy time and floor play. Because the age label is 3+, always stay close and supervise babies and toddlers, and check the tiles regularly for wear.
Is it non-toxic?
Yes. All materials were tested by an independent lab, and the mat is BPA-free. The 3+ label reflects physical hazard testing, not a concern about the materials.
Ordering & Shipping
How do I order?
Add the mat to your cart and check out. A confirmation email lands in your inbox right after.
Can I pre-order?
Not right now. Join the newsletter at the bottom of the page and we’ll tell you the moment the next batch is ready.
What payment methods do you take?
Major cards, PayPal, Apple Pay, and Google Pay.
Do you offer school, non-profit, community, or bulk discounts?
Yes. Email us before you order at hello@matropolis.us and we’ll sort it out.
How fast will it arrive?
Local Baltimore delivery occurs within 24 hours. For other places in Maryland, we ship via UPS for two-day delivery. For all other states, you will receive a tracking email that confirms UPS delivery time. Alaska, Hawaii, Puerto Rico, and APO/FPO addresses may take longer.
How much is shipping?
Standard shipping is free, but local Baltimore delivery is our favorite option. Need it faster? Email us about express shipping.
How do I track my order?
You’ll receive a tracking email as soon as the carrier scans your package.
My box has a few dings. Is that normal?
Our mats ship in retail boxes with a protective sleeve, so small scuffs can happen on the way. If the mat itself is damaged, email us and we’ll make it right.
Returns & Exchanges
Can I return my mat?
Yes. If it’s unused and in its original packaging, you can return it within 30 days. Refunds are minus a $20 restocking fee, and return shipping is on you. Email us to start a return.
What if I got the wrong mat?
Email us and we'll make it right: we'll send a return label and ship the correct mat.
Additional Questions
Is there a Boston mat?
It’s on its way. Join the newsletter at the bottom of the page and be the first to explore the next city (we promise it's not spammy).
Email us at hello@matropolis.us. We're happy to help.